FAQs
Tentsile Tree Tents and Giant Hammocks are a little different to everything else available on the market and we imagine you have some questions, so we've tried to gather all the most common enquiries on this page. If you want to compare our models, or reach out to us, we'll do our best to help.
Here are some helpful Guides, Tips and Tricks videos and comparison charts. We also have an Advice Hub and a Dos and Don't list, for even more resources. Click here to see all product manuals.
Need help setting up? Download the Tentsile Triangulator App, for iOS and Android. This will give you a guide to angles and strap lengths onsite!
Product
See our "Compare Tentsiles at a Glance" sheet, compare Tree Tents, Giant Hammocks, or ask us directly on Live Chat or by Email and we'll help all we can!
Yes, you can! We have a portable self-supporting Metal Stand, and we also have instructions on how to put posts in the ground for our 3-Person models using wood or metal posts, and our 2-Person models using wood or metal.
Click this link to our Warranty and Repair Form. Please also download drawings for the Stingray, Connect, Vista, Flite, UNA and Trillium to show where the damage has occurred. Email the completed forms to repairs@tentsile.com and we will get back to with the next steps to proceed. Do not worry, we will get you back in the trees ASAP!
Quick Videos to fix an Insect Mesh Repair and to Mesh Trillium Repair
Yes, of course! For full details, please refer to Warranty Page, Returns Page, or our Terms and Conditions.
If, for some reason, you change your mind, you can return your product dry, clean, and unused within 30 days. Please refer to our Returns Page for full terms and conditions.
Our super durable Safari range comes with an extended 2 year warranty. Our product warranty does not cover poles, ratchets, straps or commercial use. To purchase a commercial warranty, please contact support@tentsile.com.
Please read your Owners' Instruction Manual in full, and try a practice pitch before you set out to camp. If you still aren’t sure, just ask!
Yes! Tree Tents offer key features that are far and away better than normal tents ( and hammocks ) at keeping bugs and critters away.
Here is Blog about the many ways Tree Tents are Bug Proof.
They are Tentsile WaterGates. Slip them onto the D-Ring to stop any water ingress during sustained periods of rain when the orange straps become fully soaked.
Here is a video showing how to use Watergates.
The Vista Safari has a fully removable top. The rainfly and Insect mesh both unclip from the floor to leave a fully open triple hammock. Vista Safari also has four entry points and is a 2-3 season tent. The Stingray Safari has an attached insect mesh, two entry points and is good for four season and therefore better for all weather camping.
Different size products are built to carry different load capacities. Our XL range is rated at 550kg / 1200lbs, our standard range is rated at 400kg / 880lbs, our lightweight 2-Person models are rated at 220kg / 485lbs and the 1-Person UNA is rated at 120kg / 265lbs.
Pick your healthy trees wisely, as tension loads can reach up to 15kN! No chimneys, single brick walls, posts or columns. Please see Liability Waiver.
Unfortunately not, but we do have a selection for you to choose from. The foldable 1.8m/6ft Lightweight Webbing Ladder and the 2m/7ft Heavy Duty Solid Rung ladder.
Yes, we have a full lightweight Range for those that want to use their Tentsile for backpacking, biking and hiking. Also, Check out our Flite 2-Person Tree Tent which comes in at 8lbs/3.82kg or the UNA 1-Person Hammock Tent at 5lbs/2kg. For the amount of space and comfort you get compared to a hammock, the extra weight is well worth it.
Yes, of course! A waterproof rainfly comes as standard with all Tree Tent models and you can even get Spares Rainfly to liven up your colour range.
Yes, they are fully waterproof up to 5000HH and some of highest rated on the market! Back in 2012, the very first Tentsile Stingrays had the rainfly sewn onto the floor; it didn't work because rain came in through the stitching. Since then however, the rainflies have been separated from the body of the tent, providing full coverage, protection and ventilation! Old reviews don't go away (but please check the dates).
Usage & Setup
No, it is much easier than that! Tentsile can find a space inside any acute-angled triangle (all angles are less than 90°). You can watch an animation around the principles behind a Tentsile set up. There is also a hack for getting your straps straight with misaligned trees!
This guide demonstrates how to find the ideal centre point and strap lengths for setting up your Tentsile Tree Tent or Hammock. Alternatively, download the 'Tentsile Triangulator' App for iOS or Android which will help you achieve the perfect set-up based on the position of your chosen three trees.
Yes, of course. Please click here to find a digitally downloadable copy of your manual.
There are many reasons for this, but most of these types of issues will arise from age or environmental conditions. We have a detailed guide on what might have caused this and what to do about it!
Over time, your Tentsile will stretch out a little and you may have played with the floor straps and have to re-tension. Here is a Guide on how to recalibrate your Tentsile's Floor. Additionally, see our Balancing and Equalising video for more guidance.
The minimum distance needed depends on the model you choose. There are easy ways to tighten the floor right up to the tree trunk if necessary, but a rough guide is 4m for our smaller tents, and 5m for the larger ones. See our handy Comparison Chart for the sizes.
- The maximum is only limited by the length of your ratchet straps. Each Tentsile comes with 3 x 19ft/6m straps, so the maximum distance is tent size + two straps, minus circumference of the trees.
- This is usually enough but if you need more, we have extra straps and ratchets to help configure the perfect pitch!
Retire it immediately. That means don't use it again, and make sure no one else tries to either. Send us an email with a clear picture of the issue and we'll take care of it from there. If you are in any doubt about the ratchet, it's quick and easy to check it out with us, so don't take any chances.
Take the loose tail of the ratchet strap and thread it through the ratchet handle buckle AND release lever. This gets your hand out of the way of any buckle kick-back when you release the tension! Video of this process can be seen here at 2 mins 40 secs.
Your Tentsile should be set up at a height that you would feel safe falling from. We recommend 1.2m / 4ft as a safe and easy height to use. Pictures you see of high installations have been executed by professionals with Rope Access experience.
Here is a Guide video showing best practice. Additionally, see our How to use a WebLock video for more guidance.
About as much as a well-filled water bed. Not much, just a gentle bounce.
Our tents are very resilient, and can take any kind of responsible use. Just remember, if the tents rockin' don't come knockin'!
No, our patented "anti-roll straps" create separate sleeping bays so everyone has their own sleeping space without rolling into the middle.
Shipping
Standard shipping times for US, EU, UK and Canada is about 5 working days. Please see Shipping Policy for full details for rest of world shipping.
Shipping is free of order over $99 for the US, EU, UK and Canada. Please see Shipping Policy for full details for rest of world shipping.
Please see Shipping Insurance Policy for full details.
There are no extra duties or taxes for US, EU, UK and Canada. For rest of the world orders, local fees & tariffs may apply. If you would like a shipping quote or get more information, please email support@tentsile.com, and we'll help all we can.
Marketing / Sales
Firstly, we are small family run company and are not working with the same economies of scale as the large main stream household named tent brands. Secondly, our products are highly engineered and structural - we suspend families in the air! We put customer safety first, and all of our products are made using the highest quality materials and components. Just like climbing equipment, we do not compromise on manufacturing cost so that you can have a safe, secure, and unique camping experience.
Our team is based in the UK, with the majority of our team near Sheffield. We shut our US stores in 2019.
Our Affiliate program is available for all to join. If you'd like to become an affiliate please sign up here. If you wish to become an Ambassador or Content Creator, please contact kirstie@tentsile.com
We're always looking to expand our distribution network so if you think there's reasonable demand in your area, then please contact robert@tentsile.com
While we can't give you a free tent up front, if you buy one and shot a video that we like, we may refund part or all of your purchase.
It's a play on words; the product employ "tensile force" to create the space and an extra 't' was added to convey the product type. The founder is also dyslexic.
